Singapore is expensive country, and although medical services are delivered at a very high level, you have to pay for it.
Not everyone who comes here is able to pay in full for treatments on their own. Most families come with money collected via charity funds or social support networks.
Quite often people who come for treatments do not speak English. Clearly, finding your way in the country without knowing its language is very difficult, especially when there is a sick child in parents’ hands.
We try to simplify the process of adaption for visitors. We show where the nearest store is, how to use the local phone, which bus to take, where subway goes, how to call a cab, order a takeaway meal and million other tiny issues which might be quite big problems for newcomers.
If it is not possible for a parent to leave a child, our volunteers bring the food or cook it. We talk to children and their parents and try to distract them from their difficult problems.
We try to enhance their mood, to inspire, to play and read together, and to give parents a break.
We also try to embody the dreams of children and adults. We bring them on trips, to museums, sometimes buy gifts, and bring them to the restaurants.
We can not guarantee that everyone will get all of the above, but we are trying hard not to leave people alone in trouble.